How to Raise a Complaint

Last updated: October 2026

We want everyone who reaches out to Linetogo Walk-In Tubs to be treated fairly and honestly. If something went wrong, we would like to hear about it. This page shows how to raise a concern and what follows. It is a general template, not legal advice.

Topics You Can Bring Up

You are welcome to write to us about:

• Your experience when calling or messaging Linetogo Walk-In Tubs
• How your personal information was handled
• Anything on this website that seems unclear or wrong
• The behavior of a provider we connected you with

If the Issue Involves a Provider

Providers in our network are independent businesses. Each one is responsible for its own estimates, prices, products, warranties and customer service. If there is a problem with work in your home, it often helps to raise it with the provider first and keep a written record.

Please tell us as well. Your feedback helps keep our network honest, and providers who often fall short may be removed. Know that Linetogo Walk-In Tubs cannot settle contract disputes, handle warranty claims, issue refunds for a provider's work or act on a provider's behalf.

How to Write to Us

Email contact@linetogo.space and include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you recall
• The provider's name, if you know it
• What happened and what outcome you hope for

After You Send It

We will confirm by email that your complaint arrived, usually within a few business days. We then look into it, which may involve contacting the provider. After that, we reply with what we found and any steps we are taking.

Still Not Happy?

If our answer does not settle things, reply and ask us to take another look. Your state attorney general, a state consumer protection office or the local Better Business Bureau may also be able to help. For licensed contractors, your state contractor licensing board may be another option.

Email Address

Email: contact@linetogo.space